General Terms and Conditions & Customer Information
Table of Contents
A. General Terms and Conditions
- Scope of Application
- Conclusion of the Contract
- Return Shipping Charges when Exercising the Right of Revocation
- Prices and Payment Conditions
- Shipment and Delivery Conditions
- Liability for Defects
- Applicable Law
B. Customer Information
- Information on the Seller’s Identity
- Information on the significant Characteristics of the Goods or Services
- Information on the Conclusion of the Contract
- Information on Payment and Delivery
- Information on Technical Steps leading to the Conclusion of the Contract
- Information regarding Storage of Contract’s Content
- Information regarding Technical Means to identify and correct Input Errors prior to Placing the Order
- Information regarding the Languages offered for Conclusion of the Contract
A. General Terms and Conditions
1) Scope of Application
1.1 These Terms and Conditions of the company Mystim GmbH (hereinafter referred to as “Seller”) shall apply to all contracts concluded between the Customer and the Seller relating to all goods and/or services presented in the online shop of the Seller. The inclusion of the Customer’s own conditions is herewith objected to, unless other terms have been stipulated.
1.2 Customers pursuant to Section 1.1 are both consumers and entrepreneurs, whereas consumer is every natural person concluding a legal transaction for a purpose attributed neither to a commercial nor a self-employed occupational activity and entrepreneur is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.
2) Conclusion of the Contract
2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Customer.
2.2 The Customer may submit the offer by the online order form integrated into the Seller’s online shop. When placing an order using the online order form, the Customer submits a legally binding offer of contract for the goods in the online shopping cart after entering his/her personal data and by clicking the button “place order” during the final step of the ordering process.
2.3 The seller may accept the customer’s offer within five days
- by transferring a written order confirmation or an order conformation in written form (fax or e-mail); insofar receipt of order confirmation by the customer is decisive, or
- by delivering ordered goods to the customer; insofar receipt of goods by the customer is decisive, or
- by requesting the customer to pay after he/she placed his/her order, or
- provided direct debit payment is offered and the customer chooses this payment method, by debiting the total price from the customer’s account.
Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the seller not accept the customer’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the customer is no longer bound by his statement of intent.
2.4 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Customer’ responsibility to ensure that the e-mail address he/she provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Customer’s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.
3) Return Shipping Charges when Exercising the Right of Revocation
The Customer has to bear the direct costs of returning the goods.
4) Prices and Payment Conditions
4.1 All prices indicated by the Seller are final prices which means that they include any price components including the legal value added tax. Any possible additional delivery and dispatch costs are specified separately in the respective product description.
4.2 Payment can be made using one of the methods mentioned in the Seller’s online shop.
4.3 For deliveries to countries outside the European Union, additional costs may arise for individual cases such as additional taxes and/or duties, e.g. in terms of custom duties.
4.4 If prepayment has been agreed upon, payment shall be due immediately upon conclusion of the contract.
5) Shipment and Delivery Conditions
5.1 Goods are generally delivered on dispatch route and to the delivery address indicated by the Customer. In the processing of the transaction, the delivery address indicated during the Seller’s order processing shall be applicable.
5.2 Should delivery to the Customer not be possible, the assigned transport company returns the goods to the Seller and the Customer bears the costs for the unsuccessful dispatch. This shall not apply if the Customer hereby exercises his/her right of revocation, or if he/she has been temporarily impeded to receive the offered service, unless the Seller has notified the Customer for a reasonable time in advance about the service.
5.3 For entrepreneurs all stipulated delivery deadlines subject to correct and timely self-delivery shall apply in cases, where the Seller has closed a concrete hedging transaction and is not responsible for the missing availability.
6) Liability for Defects
The statutory liability for defects applies.
7) Applicable Law
7.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For Consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the Consumer has his/her habitual residence.
7.2 If the Customer is a businessman, a legal entity of public law or a public special estate, the court of jurisdiction for all legal disputes arising from this contract shall be at the Seller’s place of business. The same applies if the Customer does not have a general court of jurisdiction or place of residence in Germany or the EU, or if the typical place of residence is not known at the time legal action is commenced. The right to go to court at a different court of jurisdiction remains unaffected hereof.
7.3 The contractual language is German.
B. Customer Information
1) Information on the Seller’s Identity
Mystim online store
CEO: Christoph Hofmann, Jessica Hofmann
Register court: Amtsgericht Aschaffenburg
Register number: 10243
Financial office: Finanzamt Aschaffenburg
Bank accountAccount owner: Mystim GmbH
Bank number: 79550000
Bank name: Sparkasse Aschaffenburg - Alzenau
You can reach our service hotline for questions or reclamations at +49 (0) 6023 40 70 100 or via email at firstname.lastname@example.org.
Please feel free to use the contact form on our contact page and at the bottom of every page.
Youth protection agent
Hans Joachim Hofmann
Tel: +49 (0) 6023 40 70 100
2) Information on the significant Characteristics of the Goods or Services
The significant characteristics of the goods or services result from the respective product description presented by the Seller.
3) Information on the Conclusion of the Contract
The contract shall be concluded in accordance with Section 2 of the Seller’s General Terms and Conditions (see above).
4) Information on Payment and Delivery
Die Payment is made in accordance with Section 4, delivery in accordance with Section 5 of the General Terms and Conditions of the Seller (see above).
5) Information on Technical Steps leading to the Conclusion of the Contract
5.1 The Client has to go through the following technical steps when placing his offer via the online order form.
5.1.1 Filling the online shopping basket with the desired item
5.1.2 Signing in to the online shop by entering the user ID and the password or – in case a customer account does not exist – entering the order data in the form designated for this purpose
5.1.3 Entering the billing and the shipping address
5.1.4 Selection of the desired payment method
5.1.5 Resuming the order data
5.1.6 Submitting the binding order
5.2 The Seller accepts the Client’s offer pursuant to Section 2 of these Terms and Conditions
6) Information regarding Storage of Contract’s Content
The contract’s content will be stored by the Seller and will be sent to the Client in writing including these Terms and Conditions and Client Information (for example via e-mail, fax or letter) after the Client has submitted his order. In addition, the contract’s content will be stored on the Seller’s website and can be found by the Client in the customer login via the password-protected customer account, provided the Client has created a customer account in the online shop prior to submitting his order.
7) Information regarding Technical Means to identify and correct Input Errors prior to Placing the Order
The Client can correct all the data entered via the usual keyboard and mouse function prior to submitting his binding order. In addition, prior to submitting the order, all data entered will be displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.
8) Information regarding the Languages offered for Conclusion of the Contract
The German language is exclusively available for the conclusion of contract.